For the fourth consecutive year, Keane was rated the number one provider of lost shareholder search and asset recovery services for 2013 by Group Five, a Fairfax, CA based consulting and corporate services research company.
Keane received an industry leading client satisfaction rating of 93%, an increase of five points since last year’s ratings. Keane also received the highest issuer loyalty rating at 78% favorable.
“We are honored to have received the number one rating by Group Five for the fourth consecutive year. Once again, the results reflect our company’s outstanding performance, dedication, and passion demonstrated this past year,” said Mike O’Donnell, Keane CEO. “We’re especially proud of the fact that not only did we rank the highest, but we improved upon our rating from last year. That continuous improvement and commitment to providing exceptional service to our clients is what allows Keane to be the country’s only comprehensive provider of unclaimed property services. We value the clients that entrust their shareholders to us and appreciate being rated the provider with the highest issuer loyalty for our service.”
Keane credits the depth and breadth of their experience as one of the primary drivers of success year after year. “We are fortunate to have numerous industry experts across the securities, banking, brokerage, mutual fund, and insurance industries,” said O’Donnell. “Their knowledge and experience is an irreplaceable resource for the growth and performance for the future of Keane. We are aware that the expectations will continue to rise from both clients and competitors, but we welcome the challenge with great enthusiasm. We’re going to keep pushing ourselves to improve and further enhance our service offerings to remain the industry leader. We will continue to provide the same excellent service that allows our clients to protect their shareholders, minimize risk, and ensure compliance in a turbulent regulatory environment.”
Beyond attaining the status as leading provider of lost shareholder search and location services to public corporations and corporate transfer agents, Keane does more than simply locate missing shareholders. Keane identifies liabilities commonly found in shareholder files and minimizes risks and ensures compliance for their clients. With a main focus to provide valuable services to both shareholders and issuers, Keane utilizes a unique business model in conjunction with a customer service philosophy that allows for proven results, client satisfaction, and recognition as the premier provider over industry competitors.
Group Five is a consulting and market research firm located in Fairfax, California, known for consulting and research expertise in shareholder services and stock plan administration services. For additional information on the Group Five Shareholder Services Survey & report, please visit their website.
Keane is the country’s leading provider of comprehensive unclaimed property solutions. From customized communication programs to in-depth consulting and annual compliance outsourcing, Keane provides corporations, mutual funds, banks, brokerages, insurance companies and transfer agents with a full suite of professional services. Keane employs more than 180 people across the country in its New York, NY headquarters, main operating facility in King of Prussia, PA, and various satellite offices. For more information on Keane, please visit www.KeaneUP.com.