Keane, the country’s only comprehensive provider of unclaimed property consulting, annual compliance reporting, and communication solutions, today announced that it has been rated the top lost shareholder and asset recovery company in Group Five’s 2011 Shareholder Services Industry Satisfaction Report.
The study asked corporate clients to rate their satisfaction with the services of lost shareholder and asset reunification service providers. Of the four firms rated by corporate clients, Keane ranked the highest with an 88 percent favorable rating compared to the industry average of 76 percent.
“I’m extremely proud of Keane’s number one rating,” said Keane CEO Mike O’Donnell, who also claimed the top ranking last year as CEO of Venio, LLC. “Our promise of uncompromising performance is something I take very seriously. This acknowledgement speaks to the performance of our company and our employees’ commitment to providing excellent service for our customers by working to solve their shareholder challenges every day. Our Legal Claimant Services team, our consultants and our Compliance team are all equally responsible for our success.”
The annual study, which has been measuring client satisfaction since 1990, is based on completed surveys by delegates of 1,000 corporations – representing more than 32 million registered shareowners. The study provides the only reliable and independent forum for corporate clients to make their opinions and priorities known to service providers. This is the second year that the study has asked corporate clients to rate their satisfaction with the services of lost shareholder and asset recovery providers. Last year, under O’Donnell’s lead, Venio, LLC was the highest rated asset recovery company. In December 2010, Venio acquired The Keane Organization, with the new company continuing to operate under the Keane name.
Group Five is a consulting and customer research firm located in Princeton, New Jersey. The firm is best known for its consulting and research expertise in shareholder services and stock plan administration services. For more information on Keane’s unclaimed property services, please call 1800-848-8896 or visit www.KeaneUP.com.
Keane is the country’s only comprehensive provider of unclaimed property consulting, annual compliance reporting, and communications solutions. From customized communication programs and data analysis, to in-depth consulting and annual compliance outsourcing , Keane provides corporations, mutual funds, banks, brokerages, insurance companies and transfer agents with a full suite of unmatched services. Keane is proud to have been rated the number one lost shareholder and asset recovery services firm by Group Five’s Shareholder Industry Satisfaction Report two years in a row based on its commitment to customer service and accountability for measurable results. Keane employs more than 160 people across the country in its New York, NY headquarters, main operating facility in Wayne, Pa., and various satellite offices. For more information on Keane, please visit www.KeaneUP.com.