As you may know, in December of 2010 Venio LLC acquired The Keane Organization to form the premier unclaimed property firm in the country, now known in the marketplace simply as “Keane”. Although The Keane Organization had been a member of the Better Business Bureau (BBB) for more than 20 years, the “new” Keane was required to reapply for accreditation with the BBB in the New York Metropolitan area, where the combined company is headquartered. Now that the Keane unclaimed property review is complete, we are happy to announce that we received our accreditation and an A+ rating from the BBB. CEO Mike O’Donnell credits the success to the quality of services provided by the Legal Claimant Services division to heirs, beneficiaries and estate representatives.
Keane’s A+ rating is a result of the following factors:
- Business’ complaint history with BBB.
- Type of business.
- Time in business.
- Background information on business in BBB files.
- Failure to honor commitments to BBB.
- Advertising issues known to BBB.
- Potential advertising issues identified by BBB.
This accreditation comes on the heels of Keane earning the top spot in the 2011 Shareholder Services Industry Satisfaction Report conducted by Group 5, a New Jersey-based consulting and corporate services research company. For the second year in a row, Keane received the #1 rating for lost shareholder and asset recovery services firms. This ranking also further reiterates the idea that customer satisfaction is at an all time high and complaints are rare.
Overall, 94% of the survey respondents indicated that they would invest in or recommend Keane in the future because they demonstrate such concern for protecting shareholders. For us, this is extremely good news because not only can we continue to reduce any unclaimed property complaints that do exist, but we can also reassure customers and their family members that we have their best interest in mind.