Insurance Services & Beneficiary Location

Locate Beneficiaries & Reconnect with Policy Owners & Contract Owners

State audits of insurance companies and the rapidly evolving unclaimed property landscape are creating new challenges for insurers. These new state insurance regulations will require additional scrutiny of policyholder records and the proactive identification of decedents. To prevent policyholder assets from becoming unclaimed property, insurers must develop a new operational capacity to proactively locate, communicate with, and protect these beneficiaries. Keane is the undisputed industry leader, offering specialized claims assistance and beneficiary location to the insurance and annuities industry.

Keane provides customized and personalized outsourcing solutions that significantly increase insurers’ capacity to assist owners and beneficiaries.  The bottom line: we help insurers maximize the return of account benefits and minimize the number of accounts and the policy proceeds that must be reported to states as unclaimed property.

Customized Beneficiary Claims Assistance Programs

Keane’s team offers the specialized research and legal resources required to proactively identify and locate beneficiaries and assist them through the claims process. As each insurer has their own unique claims process and operational requirements, no two Keane programs are the same. Each is custom developed and tailored to meet the specific needs of our clients. Unless otherwise directed, our number one goal is to minimize account escheatment by maximizing beneficiary contact, awareness, and response levels. That’s why Keane is the #1 choice of the financial services industry and why we’ve been able to successfully assist hundreds of thousands of estate representatives, heirs, and insurance beneficiaries over the years.

While insurance beneficiary location programs are tailored to fit each client’s needs, every one follows Keane’s best-practice methodology. This approach can include:

  • Securely receiving data through our proprietary information portal
  • Conducting data analysis to identify missing data or historical inaccuracies
  • Comparing the account data in the Social Security Administration Death Master File (DMF) to identify deceased owners.
  • Locating insurance beneficiaries, heirs, and other related parties via manual research across our unique array of data resources.
  • Customizing mail and/or telephone-based outreach and communication programs
  • Reporting detailed statistics and results regarding program performance.

Protect Customers, Reduce Expenses

Keane is the insurance industry’s only comprehensive provider of unclaimed property services. Our unmatched success at finding and locating beneficiaries, heirs, and lost owners and our #1 rated customer service team are among the reasons why we are the most selected unclaimed property service provider in the financial services world. We have successfully reconnected over one million individuals with more than $8.5 billion in assets, through communication programs that locate, update, and revitalize lost or dormant accounts before they must be reported to the states as unclaimed property. In the process, we help reduce many of the administrative costs related to the search, due diligence mailing, and unclaimed property reporting process. The bottom line is that we help you keep more accounts and more assets under management — which ultimately translates into increased revenue and cross-selling opportunities.

Learn more about Insurance Audits and Best Practices

Unclaimed Property Compliance for the Insurance Industry – Watch the Webinar Replay

Questions on beneficiary location services? Call us today at 800-848-8896 to speak with an Unclaimed Property specialist or send us an email at questions@KeaneUP.com.

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